Keep it working
A website is not finished the day it goes live. Software gets updates, forms quietly stop sending, certificates expire, and the first person to notice is usually a customer who has already given up.
A care plan is somebody noticing first.
Nothing on a website fails politely. A form stops sending, a certificate lapses, a page slows down, and the business finds out when a customer mentions it. A care plan is the arrangement where somebody is watching, the small changes get made, and the month ends with a note about what actually happened.
Uptime, SSL, DNS and domain checks, around the clock. Two of those, the certificate and the domain, will take a site off the internet on a date nobody has in their diary, and both are completely silent until the morning they are not.
If something breaks, it gets fixed promptly, and you get told what happened rather than discovering a quiet repair in a report three weeks later.
The ladder
The difference is not another dashboard. It is how much gets watched, changed and acted on each month. Every plan includes the one below it and is quoted to scope.
01
A watchful baseline for a site that needs to stay dependable.
Best forStable business sites that still need somebody responsible.
02
Recommended starting point
Upkeep, useful changes and clearer monthly decisions.
Best forBusinesses whose services, staff, hours or search footprint change.
03
Monthly findings turned into measured improvements.
Best forSites with a clear commercial goal and enough activity to learn from.
On Visibility and above, the changes are done for you. A new staff photo. A price that has moved. A service you have added, or one you have stopped offering. A new set of opening hours over Christmas. It is the difference between a site that reflects the business and a site that reflects the business as it was on launch day.
One report a month, written in English, covering what the site did: traffic, search visibility and enquiries. Not a dashboard login you need training to read and never open twice. The numbers come from Pulse, which is our own analytics rather than a third party script, so your visitors are not being handed to an ad network on the way past.
Most sites we build are hosted on Cloudflare's global network. Shopify stores are hosted by Shopify, with the domain and DNS side handled by us. Either way, hosting, the domain, DNS and email wiring are looked after as one job rather than three vendors pointing at each other.
You do not have to have had us build it. Moving an existing site, its domain, its DNS and its email across so it can be watched and looked after properly is a job on its own, and it is usually the point where somebody finds out the old host had no backups.
If the site itself is the problem rather than who is minding it, that is a redesign. A live online store needs watching more closely than a brochure site does.
The Visibility plan tracks and reports on your profile; managing the profile itself is separate work and always quoted separately.
The plans carry the reporting; the SEO work itself is its own line.
Who it suits. Anybody whose website matters to the business and who has no interest in becoming the person who maintains it. Which is nearly everybody, including the ones currently telling themselves they will get to it.
Tell us what your site is and what you would rather never have to think about again. We will tell you which plan covers it, and if the answer is the cheapest one, that is what we will say.
Melbourne based, working with businesses across Australia. Every project is quoted to the job.